We understand your privacy is important to you, and it is to us also. We have a few fundamental principles:
- We don’t share your personal information with anyone, except to comply with the law or protect our rights.
- We don’t store your complete credit card information on our servers.
- We will do whatever we can to keep you in control of your personal data and will do whatever we can in our power to keep it personal.
Our website address is: https://northward.co
What personal information do we collect from website visitors?
When completing forms or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience or service.
Akismet anti-spam service collects information to help protect this site from comment spam. The information collected typically includes commenter’s IP address, user agent, referrer, and this Site URL (along with other information directly provided by the commenter such as name, username, email address, and the comment itself).
We collect information about visitors who fill out forms including IP address, and any information directly provided by the user.
When do we collect information?
We collect information from you when you visit or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, request a quote, sign up for our newsletter, respond to a survey or communications, browse the website, or when required for the operation of our website or services.
How do we protect visitor information?
Our website is scanned regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply, including sensitive/credit details, is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies in your web browser settings.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our website with cookies disabled
If you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services may not function optimally. However, you can still place orders over the telephone or by contacting customer service.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for analytics, marketing, advertising, or other uses.
User-submitted images may be transmitted to image compression servers in the United States and stored there for up to 30 days.
We have implemented Demographics, Interests and Advertising Features tracking through Google Analytics. You may opt-out of some or all of these features here.
Heatmap & Session Recording
We use Microsoft Clarity to better understand how visitors interact with the site. All sensitive text including what you input into forms or fields is masked and therefore unreadable by Microsoft.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Users are able to change their personal information:
- By emailing us
- By calling us
- By logging into their account and editing
Should any data breach occur
We will notify affected users via email, and via on website notification within 10 business.
P.O. Box 1250
Santa Rosa, California 95404